Privacy Policy

This privacy policy explains how DojoSites Lancashire uses any personal information you provide when you use this website or contact us.

Who we are

DojoSites Lancashire is the data controller for personal information collected through this website.

Website: lancswebdesign.co.uk
Email: tj@dojositeslancashire.co.uk

What information we collect

We may collect the following information when you contact us or use our website:

• your name;
• your email address;
• your phone number, if you choose to provide it;
• your message or enquiry details;
• basic website usage information, such as your IP address, browser type and pages visited.

How we use your information

We use your personal information to:

• respond to your enquiry;
• provide quotes, services or support you have asked for;
• manage our relationship with you;
• keep basic business and accounting records;
• maintain and improve the security and performance of our website.

Our lawful basis for using your information

Under UK data protection law, we only use your personal information where we have a lawful basis to do so. The lawful bases we rely on are:

• Contract — where we need your information to provide a quote, service or support you have requested.
• Legitimate interests — where we need to respond to enquiries, run our business, keep records, and maintain website security.
• Legal obligation — where we need to keep certain records for tax, accounting or legal reasons.
• Consent — where we ask for your consent, such as for non-essential cookies or marketing. You can withdraw consent at any time.

How long we keep your information

We only keep personal information for as long as we need it.

• Enquiry information is usually kept for up to 12 months after our last contact with you, unless you become a client.
• Client and project records are usually kept for up to 6 years for business, tax and legal record-keeping purposes.
• Website analytics or security logs are kept only for as long as needed for reporting, security and maintenance.

Who we share your information with

We do not sell your personal information.

We may share your information with trusted service providers who help us run our business, such as website hosting, email, analytics, payment, accounting or project management providers. We may also share information if required by law or to protect our legal rights.

Where we use third-party service providers, we only share the information they need to provide their service.

Cookies

This website may use cookies or similar technologies.

Some cookies are necessary for the website to work properly. If we use non-essential cookies, such as analytics or marketing cookies, we will ask for your consent where required.

You can control cookies through your browser settings.

Your rights

You have rights over your personal information. These may include the right to:

• ask for a copy of your personal information;
• ask us to correct inaccurate information;
• ask us to delete your information;
• ask us to restrict how we use your information;
• object to us using your information;
• ask us to transfer your information to another provider;
• withdraw consent where we rely on consent.

To exercise your rights, contact us at tj@dojositeslancashire.co.uk.

Complaints

If you have a concern about how we use your personal information, please contact us first so we can try to resolve it.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.

ICO website: ico.org.uk
ICO helpline: 0303 123 1113

Changes to this policy

We may update this privacy policy from time to time. The latest version will be published on this page.